Privacy Policy

Introduction

The Ministry of Industry and Mineral Resources (referred to as “the Ministry”, “MIM”, "we”, “our”) is responsible for regulating and developing the industrial and mining sectors in the Kingdom of Saudi Arabia. It aims to achieve sustainable development in line with Vision 2030. its duties include setting policies and regulation, encouraging investment, and supporting innovation.

The Ministry provides services such as licensing, providing technical support, data, and organizing events, targeting investors, entrepreneurs, academia and professionals in both sectors.

The Ministry is committed to safeguarding users’ data and information, maintaining their confidentiality and privacy, and using them only to deliver the required services in accordance with the applicable terms and conditions in the Kingdom of Saudi Arabia.

Personal Data / Personally Identifiable Information (PII) - Personal data refers to any information that can directly or indirectly identify an individual.  his includes, but is not limited to: name, national ID number, contact details, license numbers, personal property information, bank account and credit card numbers, still or moving images of the individual, and other identifiers of a personal nature.

Data Processing - Any action taken on PII, including but not limited to collection, recording, storage, indexing, modification, sharing, or destruction.

Data Subject - The individual whose personal data is collected, processed, or stored.

MIM may collects the following types of personal data, depending on the nature of user interaction with its services:

Type of Personal Data Details including but not limited to the below

Identification data

Name, date of birth, Saudi ID number, passport number

Contact data

Residential or mailing address, email address, phone number (mobile or landline)

Employment and educational data

Job title, employer, educational history, or military service records

Technical data

IP addresses, device identifiers, cookies, technical characteristics

Interaction data

Communications, complaints, and feedback

Other data

Information necessary to process applications, monitor compliance, or fulfil legal obligations, such as environmental or safety-related data

1. Compliance with legal and regulatory obligations
   To fulfill obligations under applicable laws, regulations, and national policies.
2. Provision of ministry services
   To deliver and manage services such as processing applications for licenses, permits, and other activities related to industry and mineral resources.
3. Communication and customer support
   To respond to user inquiries, comments, complaints, or service requests, and to provide ongoing support and updates.
4. Service and user experience improvement To analyze feedback and usage data in order to enhance the quality, efficiency, and accessibility of services offered.

We collect personal data through the following methods:

1. Directly from you
   When you submit applications, complete forms, make inquiries, or communicate with us via phone, email, or our online platforms.
2. From other sources
   Including government entities, regulatory bodies, and authorized private organizations, as permitted by applicable laws and regulations.
3. Automatically
   Through our website and digital services, using cookies and similar technologies to collect technical information such as IP addresses, browser types, and usage patterns.

We collect and process your personal data based on your consent and in accordance with the principles outlined in the Personal Data Protection Law, issued by Royal Decree No. (M/19) dated 02/09/1443 AH, and amended by Royal Decree No. (M/148) dated 05/09/1444 AH.

You may withdraw your consent to the collection and processing of your personal data at any time, unless another legal basis for processing applies. To do so, please contact us at: info@mim.gov.sa

In our commitment to safeguarding your data, MIM employs robust security measures, including xyz encryption, strict access controls to limit data access to authorized personnel, comprehensive employee training, and regular privacy and security assessments to ensure resilience against unauthorized access, loss, or disclosure.

MIM adheres to the regulations set by the National Cybersecurity Authority (NCA) and other relevant standards to ensure the confidentiality, integrity, and availability of your data. Additionally, we incorporate privacy by design principles into our systems and processes to protect your personal data by default.

The Ministry may share your personal data with third parties that assist in its operations, subject to strict confidentiality agreements and adherence to data protection standards. Additionally, your data may be disclosed to government or judicial authorities when required by law or legal justification.

• Right to Be Informed: You have the right to be informed about the legal basis and purpose of the collection of your personal data.
• Right to Access: You have the right to access your personal data held by MIM, in accordance with the rules and procedures set out in the applicable regulations, without prejudice to the provisions of Article (9) of the Personal Data Protection Law.
• Right to Obtain: You have the right to request a copy of your personal data held by MIM in a readable and clear format, subject to the controls and procedures specified by the regulations.
• Right to Rectification: You have the right to request correction, completion, or updating of your personal data held by MIM.
• Right to Erasure: You have the right to request the destruction of your personal data held by MIM when such data is no longer needed, without prejudice to the provisions of Article (18) of the Personal Data Protection Law.
• Right to Withdraw Consent: You have the right to withdraw your consent for the processing of your personal data at any time, unless there are legitimate grounds for processing that override this.

For more details on how your personal data is processed and how to exercise your rights, please contact us using the information provided below.

You can submit your complaint through one of the following communication channels:

• Email address: info@mim.gov.sa
• Phone number: 199001

MIM retains your personal data only for as long as necessary to fulfil the purposes for which it was collected (such as providing you with services) or as required by law. Retention periods may vary depending on the type of data and applicable legal or regulatory obligations. Once the retention period expires, your data will be securely deleted or anonymized to protect your privacy.

• The Ministry reserves the right to update or amend this Privacy Policy at any time. Any changes will take effect immediately upon being posted on this website. Users are encouraged to review this policy periodically to stay informed of any updates.

E-mail: info@mim.gov.sa - Sunday to Thursday - 08:00 AM to 04:00 PM

Telephonic call: 199001 - Sunday to Thursday - 08:00 AM to 04:00 PM - Call now

Virtual visit: Communicate directly via video call - 08:00 AM to 04:00 PM - Contact now

Partners communication account: Via X platform - We serve you 24 hours a day - Contact now

You can contact MIM as a data controller of your personal data via our Data Management Office. The data privacy (/protection) officer is a part of our data management office.

E-mail: dmo@mim.gov.sa - Sunday to Thursday - 08:00 AM to 04:00 PM

Letter: Clearly marked for the attention of the Data Management Office, via this

address - Ministry of Industry and Mineral resources, King Fahd Street, Al-Muhammadiyah District, 12363 Riyadh