Contact Us Channels

Contact Us

Reach out to us easily for support and assistance.

Service availability: 24 hours a day, 7 days a week

Response time: within 3 days.

Virtual Visit

Get direct consultation and support via video call.

Service availability: 8:00 AM - 4:00 PM

Response time: within 3 days.

MIM Branches

We’re always close to you! Explore our branches and access support and services with ease.

Service availability: 24 hours a day, 7 days a week

Response time: within 3 days.

Partner's X Account

Service availability: 24 hours a day, 7 days a week

Response time: within 3 days.

E-Mail

Email us for any inquiries or support

Service availability: Sunday - Thursday: 8:00 AM - 4:00 PM

Response time: within 3 days.

Phone Call

Call us directly for the help you need

Service availability: Sunday - Thursday: 8:00 AM - 4:00 PM

Response time: within 3 days.

Smart Assistant

Get answers and informations from our smart assistant.

Service availability: 24 hours a day, 7 days a week

Response time: within 3 days.

FAQs

Here you will find answers to the most frequently asked questions about our services and products. If you don't find your answer here, feel free to contact us!

Report Corruption

A service that enables beneficiaries to submit reports related to the industrial and mining sectors, which fall within the Ministry's jurisdiction and responsibilities, in order to achieve the highest standards of transparency and integrity.